If you are having issues with your sensor, or device transmitting properly to VZfit, we may ask that you send us a video of the device stats screen while you are pedaling.
How to make a video:
To start and stop recording a video, press the 'O' button on the right hand Quest touch controller. Then press the camera button. It will be in location of this stop button shown here.
Once your recording starts, you'll see a red dot appear in the top right of your screen to let you know recording is taking place.
How to share a video:
You can connect your headset directly to a PC with a USB-C cord, allow permissions, and drag the video file onto your hard drive.
The file path is: Quest 2 > Internal Shared Storage > Oculus > VideoShots
Then, just attach the video to your ticket.
This is the easiest way to share a video.
Alternatively, you can share the video with yourself via the in-headset options to share to Facebook. We recommend making the video only visible to yourself so you don't confuse your Facebook friends.
From there, you can download the video by clicking into it and saving the video locally.
You'll see the option to download the video as shown here:
Then attach the video to your ticket.
How to send a device stats report:
Now that you know how to make and share a video, we're going to cover how to send a diagnostic video to us.
If your device is having problems we may ask you to send us a video of the Device Stats screen. To get there click on the little bike/person icon in the main menu (it'll be a person icon if you already have a device connected).
Once you've connected your device, click on the 'Device Stat' button.
This will take you to the Device Stats screen where you can start your recording as shown above.
Once you've started recording, start pedaling on your device. You should see some of those numbers changing while you pedal. Please do so for 20 seconds or so before stopping your video. We may ask you to leave your microphone on during the recording and to tell us when you're pedaling forward or backward depending on the issue we're troubleshooting with you.
That's about it. Once that's done, stop the video and share it with us. This should help us tell whether or not your device is working properly.