Sensor Connection Troubleshooting/Bike Can't Move in Rides

***If your sensor is connecting to VZfit but bike isn't moving in rides, please install a fresh battery. Then reattach the sensor and launch VZfit connect it to VZfit again.***

If you're having trouble getting your sensor connected, here are a few things you can try to diagnose the issue. 

1. Do not connect your sensor to the Oculus Quest via the bluetooth option. You will only ever connect the sensor to VZfit itself.
2. Make sure your sensor isn't connected to any other exercise machine or Bluetooth device (including mobile devices), in the area. Even some exercise equipment that doesn't advertise Bluetooth connectivity will emit Bluetooth signals for various purposes. If you have a treadmill or exercise device that plugs in near your sensor (even the one you're trying to use with VZfit or VZplay), unplug them before proceeding.
3. Restart your headset. This will often times resolve issues with hardware devices "hanging", which may be the problem with the sensor.
4. Make sure you have fresh batteries in the sensor. Most will flash a light when trying to connect.
5. If you're still having trouble, download nRF Toolkit for Android and iOS devices. Once in the app, connect your device. If it is not discoverable, make sure the battery is healthy and no other devices (including other exercise equipment), are connected to the sensor.
6. Once connected to the app, go to Cycling Speed and Cadence (CSCS).

4. Once in CSCS, pedal or shake your device and observe the speed and cadence values on the app. You want to get cadence RPMs as seen below, but a reading in either will confirm your sensor is working.

5. If you don't get either Cadence or Speed data, you may have a dead battery or a defective sensor. Consult your manual for battery replacement instructions. Note: Some sensors, such as the Magene S3+, will toggle modes by reinstalling the battery, so you might have to reinsert the batteries a second time to get it back into cadence mode.